Frequently Asked Questions

What Is Your Refund / Return / Exchange Policy?
Review your order carefully.  All Sales Are Final.

What if my download is interrupted?
Downloads are available for seven days after purchase. Go to My Cart on the Menu Bar and select My Orders to resume an interrupted download.

What Is Your Customer Privacy Policy?
Molotov Distribution is dedicated to protecting the privacy of our customers. All customer information is considered private customer data. We do not re-sell or share private customer data in any manner. We respect your privacy and take every step to ensure the security of your information. Each Molotov Distribution customer purchase is encrypted with industry standard security technology that protects the information submitted to us from unauthorized disclosure as it travels over the Internet.

What Is Your State Sales Tax Policy?
Items sold by Molotov Entertainment, or its subsidiary, Molotov Distribution, and shipped to destinations in Washington DC are subject to a 6% sales tax.

Determining Applicable Sales Tax
If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, and an allocation of order-level shipping and handling charges and order-level discounts.

Physical Goods
The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address versus an order for the very same items shipped to your work address.

Digital Goods
For sales tax purposes, electronically delivered products (music downloads, video downloads, e-books, e-documents, and audiobook downloads) are considered to be shipped to your current credit card billing address.

What Are The Terms Of The Personal Use License (PUL) Agreement?
By authorizing a purchase and downloading or receiving a product from Molotov Distribution, the Credit Card Account Holder, and the Purchaser (if different), hereby referred to as the Licensee, agree to abide by the following terms of this Personal Use License for any product license purchased by Licensee from Molotov Distribution.

The Licensee shall be responsible for the care and protection of said licensed product upon delivery of the same, including, but not limited to, any and all misappropriation and misuse by any unauthorized third party. The Licensee agrees that all product licenses purchased from Molotov Distribution are for the personal use of the licensee only and will not be duplicated, reproduced, resold, given, or shared, over the internet, or in any other manner, or used for any means other than for the personal use of the Licensee as specified in the USAGE RULES specified below and in ITEM 9 of Molotov Distribution's TERMS OF SERVICE. All rights are reserved by and are the sole property of the creator of the product, the producer of the movie, the Songwriter(s) that composed the music and Molotov Distribution.

Molotov Distribution endeavors to offer you competitive prices on all selections. Your total price will include the price of the product, a Personal Use License (PUL) admistration fee of $00.25 (twenty five cents) per transaction (not per Download), plus any applicable shipping charges and/or sales tax in effect on the day of download.

What Are The Usage Rules of the PUL?
Your use of a Molotov Licensed Product is conditioned upon your prior acceptance of the Molotov Distribution Terms and Conditions. You shall be authorized to use Molotov Licensed Products only for personal, noncommercial use. You shall be authorized to use Molotov Licensed Products for personal use only at any time. File Sharing in any manner is strictly prohibited. You shall be entitled to export, burn or copy Molotov Licensed Products solely for personal, noncommercial use. Any burning or exporting capabilities are solely an accommodation to you and shall not constitute a grant or waiver (or other limitation or implication) of any rights of the copyright owners in any content, sound recording, underlying musical composition, or artwork embodied in any Molotov Licensed Products. You agree that you will not attempt to, or encourage or assist any other person to, circumvent or modify any security technology or software that is part of Molotov Distribution Service or used to administer the PUL Usage Rules. The delivery of Molotov Licensed Products does not transfer to you any commercial or promotional use rights in the Products. You agree that you are purchasing a license to use Molotov Products that constitutes your acceptance of and agreement to use such Molotov Licensed Product solely in accordance with the PUL Usage Rules, and that any other use of the Products may constitute a copyright infringement. The acceptance of this agreement and PUL Usage Rules shall govern your rights with respect to the products, in addition to any other terms or rules that may have been established between you and another party. Molotov reserves the right to modify the PUL Usage Rules at any time.

How Do I Contact Molotov Distribution?

Mail to:
Molotov Distribution
11609 Clipstone Lane
Reston, VA 20191

Hours: 11am - 7pm est